We're sorry you are having difficulty using our streaming video software. Let's check a couple of things and see if we can get that working for you!
Please note your system information
You are using version on with flash .
Enable Flash
Flash allows you to play videos on sites all over the Internet, including ours. Although we do provide an HTML5 option, some browsers and operating systems prevent the streaming videos that we use from functioning properly.
Update Your Browser
Keeping your browser up-to-date is not just important for your security, but also provides you with the latest features to enhance your web experience.
Please check that you are running the latest version of Safari.
Safari Downloads
Download QuickTime
Download QuickTime to enable alternative video types.
Apple QuickTime Download
Download the WebM Plugin for Internet Explorer
Download the WebM Plugin for Microsoft Internet Explorer 9+
Download WebM for IE
Download Google Chrome
If you are having difficulty viewing our videos with Microsoft Internet Explorer, consider downloading Google Chrome, a fast, free web browser Windows. Google Chrome has built-in support for additional media types.
Download Google Chrome
Download VLC Media Player
We try our best to provide streaming files for everyone, however there are rare occasions that our videos may not be compatible with your computer hardware. We suggest downloading a 3rd party media player with built-in support for videos that we release. VLC media player supports many audio and video compression methods and file formats.
Download VLC Media Player
Still not working? Contact us for further support
If none of the above has worked for you, please do not hesitate to contact our support team so that we may further assist you.
*Links above marked with are external websites that are not a part of this website. Stay up-to-date with anti-virus software and use caution when downloading executable files from any website.
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